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| Q. Where is your appointment center located? |
| Our appointment center is located in Overland Park, KS. We service all market areas from this location |
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| Q. How does SHOWING SOLUTIONS get my listing information? |
| In most markets, SHOWING SOLUTIONS obtains your listings directly from your MLS. |
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| Q. How are showing instructions gathered? |
| The listing agent, or an office staff member, enters showing instructions directly into our system via the SHOWING SOLUTIONS web site. |
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| Q. How do I access the showing information on my listings? |
| Each agent is provided with a password protected account to the SHOWING SOLUTIONS web site. The web site contains a number of features which allow agents to monitor showing activity. |
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| Q. If I make a change to a listing in the MLS does the change appear in the SHOWING SOLUTIONS system? |
| Yes. Your listing data on SHOWING SOLUTIONS system is continuously updated from the MLS. |
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| Q. How often can I update the showing instructions on my listings? |
| The showing instructions can be updated as often and as many times as needed. |
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| Q. Who can request a showing? |
| Any licensed agent who is a member of the MLS. |
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| Q. How does a showing agent know to call SHOWING SOLUTIONS? |
| The SHOWING SOLUTIONS appointment phone number is entered into your MLS listings as the number to call for showings. |
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| Q. What are the hours of operation? |
| Monday thru Friday 8:00 AM to 8:00 PM, Saturday 8:00 AM to 6:00 PM, and Sunday 9:00 AM to 5:00 PM |
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| Q. Who contacts the seller for showing authorization? |
| If needed, a SHOWING SOLUTIONS Call Center Representative will contact the seller to confirm the appointment. |
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| Q. What if there is an alarm or security system? |
| If needed, a SHOWING SOLUTIONS Call Center Representative will call the showing agent's office with security access codes. |
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| Q. Is the listing agent notified of showings? |
| Each agent has the option to receive an E-Mail notification whenever an appointment is scheduled. On a listing by listing basis, the agent also has the option to have an electronric text message sent to their pager. |
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| Q. How is feedback collected from the showing agent? |
| The showing agent is sent a request for feedback via E-Mail. Within the E-Mail message is a link back to SHOWING SOLUTIONS web site where the agent can provide feedback. |
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| Q. Can I change the questions on the feedback form? |
| Yes. Our system allows you to create an unlimited number of customized feedback forms. This allows you to tailor the questions for different property types, or even for specific listings. |
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| Q. What reports are available to me? Can I print them as graphs? |
| A number of different reports are available. They include statistical information as well as marketing reports for the seller. Some reports may be displayed as a graph or chart. |
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| Q. Who has access to my listings and showing information? |
| Showing data is kept confidential to the listing agents and their brokers. |
